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Lead Thrift Store Associate

Job Opening: Lead Thrift Store Associate Department: Cents & Sensibility Location: Independence Job Description: WDEOC is a non-profit Community Action Agency dedicated to alleviating poverty-related conditions in western Wisconsin. Founded in 1966, we operate more than 20 unique programs for low-income families and individuals, including:

  • Head Start & Early Head Start

  • Homeless Services (Housing First, Homeless Shelters, Rapid Rehousing)

  • Child Care Partnership (Resource & Referral, YoungStar, Food Program)

  • WHEAP Energy Assistance

  • Weatherization & Home Rehab

  • Fresh Start (Youth Development)

  • Business Development (Women's Business Center)

  • RSVP Volunteer Program (Volunteer Caregivers, Birthday Boxes, Weekend Food 4 Kids & much more!)

  • Transportation Programs (Work-n-Wheels, Paratransit Certification)

We're hiring a part-term (32 hours per week) Lead Thrift Store Associate for our Cents & Sensibility Thrift Store in Independence, WI. Job duties include: Supervise Staff and Volunteers

  • Provide orientation and training to volunteers and staff on store operations and quality standards

  • Assign daily work tasks according to store priorities

  • Supervise activities of employees and volunteers

  • Schedule and monitor break times and lunches

  • Promotes a sense of teamwork, good morale, and service to our clients/customers

  • Enforce work rules outlined and provided by WDEOC

  • Monitor, correct, and document performance issues of staff and volunteers


  • Train and supervise staff and volunteers on store policies and procedures

  • Train and supervise cashiers on cash register procedures and cash handling practices

  • Work with community volunteers and training program participants to provide overall training and direction of store operations


  • Communicate regularly (at least once a week) with the store manager regarding operations and employee or volunteer issues

  • Monitor store supplies and notify store manager of needed supplies

Store Management

  • Maintain a pleasant, professional, and service-oriented environment between the store staff, clients, and customers

  • Supervise the stocking and rotation of merchandise on the retail floor

  • Maintain a neat, clean, and orderly appearance on the retail floor

  • Oversee “certificate” process and policies in the store

  • Ensure accurate deposits and accounts and maintain adequate currency at store

  • Maintain security of all cash receipts and surplus cash in a safe & secure location

  • Enforce proper cash handling procedures by all staff members

  • Ensure the safety and security of the building

Processing Donations

  • Assist customers with carrying in their donations as needed

  • Make decisions and sort items based on quality standards

  • Wash, dry, and steam donations

  • Price & tag items according to pricing charts

  • Maintain and organize upstairs storage area

  • Carry seasonal items and other donations to and from storage area

Attend to Retail and Merchandising

  • Create and publish “weekly sales” on Facebook

  • Price & tag merchandise and place in the correct area of the store

  • Assure proper organization by size on the racks

  • Attractively display merchandise

  • Remove empty hangers and inappropriate seasonal clothing

  • Operate cash register & process transactions from the credit card terminal

  • Make daily deposits to the bank

  • Provide quality customer service and maintain confidentiality

Attend to the Needed Cleaning and General Maintenance of the Store

  • General maintenance of the store

  • Monitor store cleaning charts and ensure staff are performing duties

  • Clean and organize sorting rooms, sales floors, and upstairs storage area


  • Be able to maintain a high level of confidentiality

  • Be punctual and maintain a neat appearance

  • Be able to operate a cash register and other store equipment

  • Have excellent oral and written communication skills with the ability to communicate a wide variety of information to staff, volunteers, donors, clients, and customers

  • Have excellent multi-tasking ability

  • Have excellent listening skills

  • Be accurate and detail oriented

  • Have good organizational skills

  • Be able to move around in a store environment during the workday

  • Have a strong sense of customer service

  • The ability to work with diverse populations represented by store employees, volunteers, customers, and clients

  • Be knowledgeable of basic computer operations and simple mathematical calculations to oversee a retail, non-profit business

Education and/or Experience This position requires a high school diploma or GED. An associate degree with 2-4 years of experience is preferred or equivalent 4-6 years of retail experience. The starting salary is $15.11 per hour. We offer a complete benefit package, including:

  • Health, dental and life insurance

  • 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)

  • Vacation (starting at two weeks; increasing to 6 weeks max)

  • Personal leave (28 hours annually)

  • Paid holidays (9 days each year)

  • Sick leave (8 hours earned per month)

  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments

  • Opportunities for continuing education, conferences, and classes

  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.


  • Monday to Friday

Equipment Skills

  • Able to operate various household appliances as needed

  • Able to operate a washer, dryer, and steamer as necessary

  • Able to operate a cash register

Licenses, Certifications, Authorizations Required

  • Must have a valid driver’s license

  • Must have an insured vehicle

  • Must meet Western Dairyland’s insurability requirements

Company's website:

Company's Facebook page:

Work Remotely:

  • No

The application deadline is Wednesday, February 17th, 2021. To apply for this position:

  • Complete an affirmative action form on our website

  • Send a cover letter and resume to Jeremiah Segerstrom at jeremiah.segerstrom@

This agency is an equal opportunity employer. WDEOC provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other

characteristic protected by federal, state or local laws. We pride ourselves on maintaining an inclusive and family-friendly work environment. Learn more about our organization at

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