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Program Coordinator (WERA Intake Coordinator)

Program Coordinator (WERA Intake Coordinator-Buffalo & Jackson County)

Department: Housing & Family Services Location: Home-based Shift: Monday - Friday (8 am - 4:30 pm) Starting Wage: $16.80/hour

WDEOC is a non-profit Community Action Agency dedicated to alleviating poverty-related conditions in western Wisconsin. Founded in 1966, we operate more than 20 unique programs for low-income families and individuals, including:

  • Head Start & Early Head Start

  • Homeless Services (Housing First, Homeless Shelters, Rapid Rehousing)

  • Child Care Partnership (Resource & Referral, YoungStar, Food Program)

  • WHEAP Energy Assistance

  • Weatherization & Home Rehab

  • Fresh Start (Youth Development)

  • Business Development (Women's Business Center)

  • RSVP Volunteer Program (Volunteer Caregivers, Birthday Boxes, Weekend Food 4 Kids & much more!)

  • Transportation Programs (Work-n-Wheels, Paratransit Certification)

Job Description:

Due to the COVID-19 pandemic, Western Dairyland has been granted funds to operate the Wisconsin Emergency Rental Assistance (WERA) program. This program is short term and only expected to last the duration of 2021. However, one of the perks of the job is working from home! Not only that, but you can go to sleep each night knowing that you prevented households from losing their homes.


We're hiring a WERA Intake Coordinator for Buffalo & Jackson Counties. Primary duties include:

  • Collecting program documentation

  • Determining eligibility for rental and utility assistance

  • Initiating crisis payments in the HE+ system

  • Conducting follow up and documenting case notes

  • Updating and maintaining the WERA database

  • Ensuring program and agency compliance

  • Coordinating services and doing program outreach

  • Other WERA duties as assigned

This position requires an associates or bachelor’s degree in business administration or related field, with 2-4 years’ experience, or 4-6 years’ experience working with low-income populations. This position is based out of your home, so must be able to work remotely with limited distractions. The starting salary is $16.80 based on experience. We offer a complete benefit package, including:

  • Health, dental and life insurance

  • 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)

  • Vacation (starting at two weeks; increasing to 6 weeks max)

  • Personal leave (28 hours annually)

  • Paid holidays (9 days each year)

  • Sick leave (8 hours earned per month)

  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments

  • Opportunities for continuing education, conferences, and classes

  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.

This agency is an equal opportunity employer. WDEOC provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We pride ourselves on maintaining an inclusive and family-friendly work environment. Learn more about our organization at www.westerndairyland.org.


Required Skills:

  • Be able to maintain a high level of confidentiality

  • Have good organizational and attention to detail skills

  • Possess excellent communication skills

  • Have knowledge of standard office principles and procedures

  • Must have knowledge of an ability to operate standard office equipment

  • Skill in communicating effectively with others both orally and in writing

  • Must have excellent multi-tasking ability

  • Must have excellent listening skills

  • Have a knowledge of principles of telephone etiquette and high level of customer service

  • Be proficient in Microsoft Office products

  • Be an excellent team player

Licenses, Certifications, Authorizations Required

  • Must have a valid driver’s license

  • Must have an insured vehicle

  • Must meet Western Dairyland’s insurability requirements

The application deadline is Friday, February 26th, 2020. To apply for this position:

to Jeremiah Segerstrom at jeremiah.segerstrom@wdeoc.org


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