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RSVP Program Assistant

Department: RSVP Location: Independence Shift: Monday - Friday (8 am - 4:30 pm) Starting Wage: 12.69 WDEOC is a non-profit Community Action Agency dedicated to alleviating poverty-related conditions in western Wisconsin. Founded in 1966, we operate more than 20 unique programs for low-income families and individuals, including:

  • Head Start & Early Head Start

  • Homeless Services (Housing First, Homeless Shelters, Rapid Rehousing)

  • Child Care Partnership (Resource & Referral, YoungStar, Food Program)

  • WHEAP Energy Assistance

  • Weatherization & Home Rehab

  • Fresh Start (Youth Development)

  • Business Development (Women's Business Center)

  • RSVP Volunteer Program (Volunteer Caregivers, Birthday Boxes, Weekend Food 4 Kids & much more!)

  • Transportation Programs (Work-n-Wheels, Paratransit Certification)

We are hiring a Program Assistant for our Retired & Senior Volunteer Program (RSVP) at our Independence office. We work with hundreds of volunteers ages 55 and older at 40 volunteer sites in a five-county area. We also coordinate signature projects including Birthday Boxes, Weekend Food 4 Kids, and Volunteer Caregivers. Thrift Store in Independence, WI. Job duties include:

Volunteer Recruitment & Retention

  • Assist director in planning and implementing recruitment initiatives

  • Follow-up on referrals of potential RSVP volunteers

  • Contact inactive volunteers to determine status and future placement opportunities

  • Maintain communications with volunteers and partnering organizations

  • Assist with planning and conducting annual volunteer recognition events

Site Development & Retention

  • Assist with preparation and distribution of community needs assessments, surveys, and respond to information requests

  • Assist sites in volunteer position description and outcome development

  • Provide general support to volunteer sites

  • Promotes a sense of teamwork, good morale, and service to our volunteers and sites

Program Support

  • Prepare, distribute, and follow-up with RSVP correspondence through letter, phone, and email

  • Assist with distributing and collecting performance measurement data

  • Assist with preparation and production of brochures and quarterly newsletters

  • Prepare, distribute, and collect performance measurement data

  • Work with stations to collect data such as hour logs and other information

  • Provide clerical services and office support including data entry

  • Assist with coordination of RSVP projects (Caregivers, Birthday Box, and Weekend Food 4 Kids) including inventory of supplies

  • Be familiar with all general RSVP program functions and AmeriCorp Seniors National Service program rules and regulations

  • Register new volunteers into Volunteer Reporter software and send out welcome packets

  • Provide follow up to volunteers and volunteer sites and potential volunteers

  • Maintain communications with volunteers and sites

    • Track hour logs, performance measurement requirements, etc.

  • Prepare, distribute, and follow-up with RSVP correspondence

  • Create purchase orders and general inventory of program supplies

  • Other duties as assigned


  • Be able to maintain a high level of confidentiality

  • Be punctual and maintain a neat appearance

  • Must have excellent time management skills

  • Be proficient in Microsoft Office products (Word and Excel)

  • Be familiar with Microsoft Publisher (or willing to learn) for RSVP newsletter production

  • Must be able to communicate effectively with others both orally and in writing

  • Have excellent multi-tasking ability

  • Have excellent listening skills

  • Be accurate and detail oriented

  • Have good organizational skills

  • Have a strong sense of customer service

  • The ability to work with diverse populations

  • Be knowledgeable of interests, abilities, needs and concerns of individuals 55 and older

  • Excellent problem-solving skills

Education and/or Experience This position requires a high school diploma or GED. An associate degree in administrative assistant, business administration, communications/marketing, or related field preferred or 2-4 years of experience working with the general public. The starting salary is $12.69 per hour. We offer a complete benefit package, including:

  • Health, dental and life insurance

  • 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)

  • Vacation (starting at two weeks; increasing to 6 weeks max)

  • Personal leave (28 hours annually)

  • Paid holidays (9 days each year)

  • Sick leave (8 hours earned per month)

  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments

  • Opportunities for continuing education, conferences, and classes

  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.


  • Monday - Friday

Licenses, Certifications, Authorizations Required

  • Must have a valid driver’s license

  • Must have an insured vehicle

  • Must meet Western Dairyland’s insurability requirements

Company's website:

Company's Facebook page:

Work Remotely:

  • No

The application deadline is Wednesday, March 3rd, 2021. To apply for this position:

  • Complete an affirmative action form on our website

  • Complete application on

  • Send a cover letter and resume to Jeremiah Segerstrom at jeremiah.segerstrom@

This agency is an equal opportunity employer. WDEOC provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We pride ourselves on

maintaining an inclusive and family-friendly work environment. Learn more about our organization at

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